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Terms and Conditions

Terms and Conditions

Introduction to the general terms and conditions is owned and operated by NewEra B.V., a company registered and established under the Laws of Curacao, with registration number 157707 and registered address at Scharlooweg 39, Curacao. NewEra B.V. is licensed and regulated by CEG under License No. 1668/JAZ.

In certain jurisdictions, NewEra B.V. is using NewEra Cyprus Limited (a company registered and established under the Laws of Cyprus, with registration number HE428202 and registered address at Oneworld Parkview house, 4th floor, 2063, Nicosia, Cyprus) as a payment agent.

All payments related to Paysafe will be processed by NewEra Cyprus Limited.


The text is written in male pronoun for convenience only, yet it refers to both men and women.

1. General

1.1. The licensee is NewEra B.V., a company registered in Curacao and having its registered address at Julianplein 36, Wiliamsted, Curacao. NewEra B.V. holds a B2C remote gaming licence, , issued by the Curacao Gaming Authority (the ‘CEG) on November 23rd 2021 The CEG is the designated regulatory body for the Curacao Gaming Industry. Once choosing "Agree" you (the customer) have accepted these terms and conditions. By agreeing to these terms, you (the customer) are bound by the company's rules and regulations, and privacy policy. Additionally, all financial transactions between and its clients are handled by NewEra BV.

1.2. The following rules form an agreement between NewEra BV and its clients. By registering with NewEra BV you declare your full understanding and acceptance of these rules. reserves the rights to terminate the terms and conditions, rules and regulations, and privacy policy at any point and time, without prior notice to the customer. With respect to you (the customer) will strive to make a reasonable effort to inform you about any changes.

1.3. It is the customers' responsibility to ensure that his/her game play is legal in his/her country of residence, and to therefore be in full compliance with all applicable national laws before registering with NewEra BV. The licensee accepts no responsibility for any customers' breach of the mentioned laws. The customer holds all responsibility to periodically check and update himself with the terms and conditions. advises all customers to keep themselves informed as frequent as possible. All bets will be recorded according to the time they are placed and will be subject to the relevant version of the terms and conditions agreement.

1.4. These terms and conditions shall be governed and interpreted in line with the laws of Curacao. Any proceedings will be brought exclusively before the Curacao Courts.

1.5. These terms and conditions may be translated into various languages. The same principles will be reflected, regardless of the language used. In case of any discrepancy between the interpretations of any translated versions of these terms and conditions and the English language version, the interpretation of the English language version shall prevail.

1.6. Players will be informed in advance of any planned changes to these terms and conditions. The players will only be allowed to continue playing on our website, once they accept the newly amended terms and conditions. Players will still be allowed to withdraw their real money funds if they decide not to accept the amended Terms & Conditions. Player could withdraw his deposit if he/she doesn’t accept Terms and Conditions, however some fee may apply if some terms aren’t met

1.7. Players cannot deposit money from ill-gotten means as this is prohibited by law. Each transaction is in fact checked so as to prevent money laundering. NewEra BV will report any criminal or suspicious activity to the relevant authorities, without prior warning to the player.

2. Customer Representations

2.1       Once you accept the terms and conditions, you (the customer) have confirmed that you are over the age of 18, or the age of consent in your respective country of jurisdiction and are considered able to take full responsibility for all actions that are required by the terms and conditions. reserves the right to request valid proof of identity which would verify the customer's age. has the power of attorney to terminate any account that causes reasonable suspicions pertaining to a minor. reserves all rights to void any betting transactions involving any minors.

2.2. Customers should be aware of any laws or bylaws which prohibit online gambling and/or online gaming active or relevant to their place of residence. Should this be the case the customer WILL NOT BE GRANTED ACCESS to the website at any time if the customer is:

a. located within the residence of a jurisdiction that prohibits gambling

b. a citizen of a nation or nation-state that strictly prohibits gambling.

c. is a citizen of the following countries or jurisdictions which collectively prohibit gambling:

- Australia, Bulgaria, France and its Territories, Israel, The Netherlands and its Territories, the United Kingdom and its Territories, the United States and its Territories

2.3. The customer further accepts and agrees with the Company that:

a. It is the customer's sole responsibility to ensure that he/she is compliant with the national and/or local laws before entering registration with or placing bets for that manner. encourages its customer's to seek legal advice prior to registering or placing bets. Should a customer breach a national or local law, does not hold any responsibility pertaining to any such matters.

2.4. The customer and prohibited jurisdictions may not at any time use the services or products offered by the company.

2.5. The customer agrees and condones that the purpose and use of the website are their sole responsibility and risk. The customer acknowledges and accepts that at any point the customer may lose money on a bet placed. The customer, therefore, accepts full responsibility for any losses.

2.6. The customer agrees that he may not represent himself as an agent or affiliate of, without a prior written statement from the company. In accordance, the customer will in no way market, advertise, promote or publicize the company, without prior written consent from the company.

2.7. The customer agrees not to make any attempts to attack, hack, make unauthorized alterations to, or introduce any form of malicious codes to the website. Moreover, the customer will not:

(a) Reverse-engineer or decompile any software available through the website

(b) Make copies, modifications, reproductions, transmissions, alterations, or distributions of all or any parts of the website.

(c) Disclose account information to a third party

(d) Cheat, deceive, trick, misinform, or defraud in any such way that is abusive.

Should find faulty behavior or failure to abide the terms and conditions, reserves all rights to freeze or suspend the customer's account(s), void all wagers and to withhold or decline payment(s) to any of these customers, as determined by the Company in its sole and absolute discretion.

2.8. It is the customer’s utmost responsibility to inform of any errors in customer payments received by, or payment paid to, the company.

2.9. The customer will is not permitted to authorize any other persons or a third party to the use of 's service, the use of the customer's account or to accept any winnings on their behalf.

2.10. Any winnings that are taxable or required by law to be disclosed will be reported by the customer to the proper authorities of is not liable if the customer fails to do so.

2.11. and all affiliates are not to be held responsible for any liabilities, damages, losses, cost, and expenses, including legal fees, to which the customer fully agrees and consents to.

3. Bets and Offers

3.1. NewEra BV accepts bets made online via its website. Bets are not accepted in any other form (e-mail, fax, etc.).

3.2. All bets will be processed once the bet has been placed and the acceptance confirmed.

3.3. NewEra BV reserves the right to offer on certain bet types lower odds than on single bets.

3.4. Clients cannot cancel or change a bet once it has been placed and confirmed.

3.5. Winnings will be immediately credited to clients' accounts following confirmation of the final result.

3.6. Bets will be accepted up to the advertised start time. If a bet is inadvertently accepted after the advertised start time, the match/bet will be treated as a 'non-runner', and therefore considered void.

3.7. A bet may be voided/cancelled due to the fact that an event mentioned in the exceptional circumstances section (section 4) has taken place. In that case, the winnings shall be forfeited, while the original wager amount will be returned to the player’s account.

3.8. Multiple bets that combine different selections within the same event are not accepted where the outcome of one effects or is affected by the other. If such bets are mistakenly accepted, these will be cancelled, and the wager placed returned to the player’s account.

3.9. All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number/email (example debit or credit card, Skrill etc.), and shared computer (example school, public library or workplace). We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers.

4. Player Registration & Deregistration Process

4.1. Customers should be aware of any laws or bylaws which prohibit online gambling and/or online gaming active or relevant to their place of residence. Should this be the case the customer WILL NOT BE GRANTED ACCESS to the website at any time if the customer is NewEra BV does not accept customers from:  Bulgaria, France, Hong Kong, Cyprus, Netherlands, Australia, Israel, Great Britain, United States, Lithuania, Slovenia and Belgium.

4.2. In order to be able to register, the prospective player will be required to provide NewEra BV with the following KYC details when filling in the application for registration:

• The player’s identity

• The player’s age

• The player’s address

• The player’s email address.

• Any other document in relation of KYC verification referring to particular Player requested by NewEra for verification process

We securely store the personal data which you have provided us with. On the other hand, you should ensure that your username and password do not become easily accessible by third parties, as any transactions carried out via your account will remain your responsibility, whether you have given authorisation for such actions or not. If you suspect that your username or password have been obtained by others without you having given prior approval, you should immediately change your password in order to avoid further unauthorised actions.

4.3. Once submitting the registration, an automated email containing an activation link will be sent to the email address provided by the player in his/her application. The player’s account will only become active once s/he clicks on the activation link and consequently successfully validates his/her email address. It is only once the email verification process has taken place that the player will be allowed to deposit funds and play on our website. 

4.4. The clients take full responsibility in ensuring their contact information, payment details and account information are kept up-to-date.

4.5. Clients must be at least 18 years of age or any other older age as may be applicable in the player’s country of residence in order to register and place bets. NewEra  reserves the right to ask for proof of age and to suspend the player’s account until satisfactory documentation is provided.

4.6. NewEra BVhas the right to request the player to provide it with personal identification documents, in order to verify the player’s identity at any stage of their activity. Any documents provided will be kept by the licensee for at least five years from the NewEra B.V. account closure.

4.7. NewEra B.V. reserves the right to refuse or close a player’s registration at its own discretion. In any case, however, contractual obligations already made will be honoured.

4.8. The player’s account must be registered in his/her own, personal and correct, name and personal details. The individual has to ensure that all data given at registration stage is true, complete and free from error. Registration is allowed only once per person, family, household address, email address, payment account number, site cookies, IP address and shared computer, i.e. Public Library or workplace and cannot share any of the aforementioned with a previously registered account. This therefore also means that the player has to register personally. Furthermore, a player can only have one account. Any other accounts which a player opens with NewEra B.V., or which are beneficially owned by the player shall be considered as duplicate accounts. We shall close any duplicate account/s consequent to the identification of the main account. If we close a duplicate account, deposits will be refunded, and all bonuses, free bets and winnings acquired from such promotions using that duplicate account will be void and forfeited. If the amount in the duplicate account does not cover the amount to be refunded to us, we shall seek to recover the loss incurred directly from any other of your accounts. Duplicated accounts are threaten as fraud and available funds in duplicated accounts are impound with immediate effect without refunding the deposit.

4.8.1 A duplicate account is considered as such in any case where the account IP address, Personal details, payment account number, site cookies matches with an already existing account with the company

4.9. NewEra B.V. does not accept any player collusion and adopts the necessary measures so as to be able to identify such prohibited practise. The use of any third-party software (often referred to as robots or bots) to perform any function within the sportsbook and/ or the casino is strictly prohibited, and if detected will result in the forfeiture of any accumulated winnings and the immediate closure of the player's account. Such types of software include but are not restricted to automated software being used to access the services NewEra B.V. offers, place bets for the player or make gaming decisions for the player. NewEra B.V. retains the right to take reasonable measures to reclaim invalid winnings in cases where historical instances of bot use are detected after cash-outs have been paid.

4.10. Players are prohibited from selling, transferring and/or acquiring accounts from other players.

4.11. Players are also not allowed to transfer funds from their account to another player’s account.

4.12. A player may wish to close his/her account. In that case a request must be sent from the individual’s registered email address to [email protected] The account will be closed once the individual provides his/her conformation. Please allow us up to 24 hours to reply to your emails and to process your request.

4.13. An account which has been closed can be reopened at any time by means of a request sent to the Customer Support Department email address, that is [email protected]

5. Exceptional Circumstances

5.1. NewEra B.V. reserves the right to limit, refuse, cancel, change any bet or part of a bet before the game starts without providing any justification.

5.2. The licensee reserves the right to terminate and remove games from its website as it deems fit.

5.3. When an event is cancelled, all related bets will be cancelled automatically, and any wagers placed, will also be automatically refunded to the player’s account.

5.4. NewEra B.V. will not be responsible for any damages or losses deemed or alleged to have resulted from or which have been caused by the website or its content including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or line failure, server disruption or lagging, downtime, any person's misuse of the site or its content, or any errors or omissions in content. NewEra B.V. will also not be liable for any system errors in gaming software, pay tables, random number generation system, bet settlement, or any other elements of NewEra B.V.’s product/s. Lastly, NewEra B.V. does not take any responsibility for typing, human or palpable errors, which can lead to obvious price errors. In any of the instances above mentioned, bets will be deemed void. These will be cancelled and wagered amount returned to the player’s account.

5.5. Though we strive to ensure that no technical hitches take place, a failure in the system may still result, and your game will miscarry/abort. In that event, we shall refund the amount you initially wagered to your account. Furthermore, we will either resume the game at the point in time immediately before interpretation took place or, if this is not possible, terminate the game.

5.6. Although every effort is made to ensure that information displayed on site with regards to an event is correct, it is to be used as a guide only. In the event of any particular information (score, time of the game, etc.) being incorrect we assume no liability for this. Please refer to our Game Rules found on our website so as to be able to understand how we settle individual markets.

5.7. NewEra B.V. reserves the right to void any or all bets made by any person or group of people acting in an attempt to defraud the website. If there is evidence of a series of bets, each containing the same selection which had been placed by or for the same individual or group of individuals, NewEra B.V. reserves the right to make such bets void and suspend the accounts. This rule applies to both settled and unsettled bets. In addition NewEra reserve the right to confiscate the available funds into such accounts.

5.8. NewEra B.V. reserves the right to void any bet that may have been accepted in error when the account did not have sufficient funds to cover the bet. The licensee may also act in such a manner if an account has insufficient funds as a result of a deposit which had been cancelled by the payment processing party.

5.9. Should funds be credited to a client's account by mistake, it is the client's responsibility to notify the licensee of the error once s/he becomes aware of such a mistake. If, on the other hand, it is NewEra B.V. which becomes aware of this mistake, it will deduct the amount from the client’s account. There is no need for NewEra B.V. to first notify the player. Any winnings subsequent to the error shall be deemed invalid and returned to the licensee.

5.9.1 Maximum winning amount per ticket (including repetitive tickets) is 30 000 €.

6. Deposits & Withdrawals

6.1. Any deposits are specifically to be used on our website. Any deposited amount will need to be wagered at least 10 (ten) times before the player is allowed to withdraw the funds.

6.2. The minimum accepted deposit is € 10.

6.3. NewEra B.V. has entered into an agreement with a number of payment service providers and financial institutions (as per the below table) so that the latter are able to receive deposits and process withdrawals on its behalf. Deposit timing and charges vary depending on the payment method opted for.

6.4. Players shall not treat NewEra BV as a financial institution, nor expect interest on their deposits.

6.5. Withdrawals will be processed only to open accounts. Furthermore, withdrawals will only be processed to the same account from where the funds paid into the player’s account originated.

6.7. Withdrawals are allowed only in cases where the customer uses the same payment method, he used to previously perform a deposit, with exceptions, where this is specifically disallowed.

6.8. A customer can withdraw up to € 10,000 (or equivalent in other currencies) from his/her account per week. In any case, however, the player’s identity will be verified once the player has deposited a cumulative amount of € 2,000, on a 180-day rolling period, or whenever the licensee deems it necessary.

6.9. Multiple withdrawals performed within a 30-day time frame will be charged with a fee of 3% of the withdrawal amount to cover administrative costs.

6.10. NewEra BV reserves the right to charge withdrawals with fees to cover administrative costs, in case the deposit amount is not rolled over at least 10 times (sports wagers on odds less than 1.5 or casino wagers with minimum/no risk will not count for the rollover). In such case, a fee shall apply.

6.11. NewEra BV is not responsible for any failures or delays that might be caused due to restrictions/problems which the credit card companies may be faced with. The licensee strongly recommends that its customers choose between the e-wallets available on its website, as, in this manner, there is a greater chance that the money transactions are carried out in a more swift and secure manner.

6.12. In order to process credit card withdrawal requests, we require the following ID documents:

• Copy of identity card

• Copy of back and front of your credit card (the 8 middle digits and the CVV numbers should ideally be covered)

• Addressed bank account statement or utility bill

• Additional identity verification documents which we may specifically ask for.

6.13. The player’s choice of payment may have been registered using personal details which are different from those of the NewEra B.V. account holder. In that case, we reserve the right to ask for additional documentation to verify the player’s identity and provided payment method details.

6.14. NewEra B.V. reserves the right to review transaction records and logs whenever it deems this to be necessary. If, consequent to these reviews, it becomes clear or it is suspected that the account is being:

• Used as a non-recreational play type; or

• That players are colluding and thereby distorting the gameplay, or

• are in any manner not complying with these terms and conditions,

NewEra B.V. will cancel all withdrawals and all winnings will be revoked. In any case, however, the player will not lose the right to withdraw the amount originally deposited.  In addition, NewEra B.V. reserves the right to suspend such accounts.

7. Inactive, Dormant, and Closed Accounts

7.1. Accounts having no recorded activity for a period of 12 months are considered to be inactive. NewEra B.V. reserves the right to charge a monthly € 5 fee once this 12 month period lapses. The player will be notified about this in his own account, soon-to-be applicable charge during the 11th month, so that s/he would have enough time to withdraw the funds and close off the account if s/he indeed wishes to do so.

7.2. If no transactions have been recorded on a player’s account for thirty months, the account shall be deemed to be dormant.

7.3. A player may decide to close his account as per point 3.12 above. Furthermore, he may want to exclude his account as explained in point 7.2 below. Inactive (as defined in point 6.1 above), dormant (as defined in point 6.2 above), closed, and excluded accounts may still carry cashable amounts. In that case, in order to be able to withdraw the amounts, the player is to send an email to the Customer Support Department at [email protected] informing them of their situation. The cashable amounts will, at that point in time, be remitted to the customer. The aforementioned verification process will take place should the cumulative withdrawal from registration to this final withdrawal request exceed € 2,300.

8. Player Self Protection Mechanisms

8.1. A player may send an email to the Customer Support Department [email protected]   requesting NewEra BV to:

• set a limit on the amount the player may wager within a specified period of time

• set a limit on the amount the player may lose within a specified period of time

• set a limit on the amount of time the player may play during any one session.

• set a limit on self-exclusion time

• set limit on the time spent on the site

8.2. We realize that for some customers gambling might become a serious problem. For such customers, we offer a self-exclusion option for a definite or indefinite period of time, as per the customer's request. If you would like to self-exclude yourself, please contact us on [email protected] specifying the terms of your desired exclusion. If you would like to amend the terms of exclusion, a subsequent request needs to be sent to the same email. More restrictive limits requested will be implemented immediately, while less restrictive or revoking of limits will only be put into place after a 7-day cooling period.

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