Any phone calls to our Customer Contact Centers are used for customer training and security purposes and can be recorded. This is a part of our policy to serve you better.
Collection and Use of Information
Your personal and confidential information will never be sold or rented to anyone. The only circumstance that your information will be disclosed to other companies is only when:
・ It is imperative that we disclose your information due to a request you have made.
・ In response to any court orders, legal process, or subpoenas.
・ If you have abused your actions on Cashalot.bet’s website.
Cashalot.bet considers your confidential information of the uttermost importance; Cashalot.bet protects this information as securely as possible. Information can be disclosed only with companies affiliated with Cashalot.bet. Cashalot.bet may rely on credit reference agencies to perform research in order to prevent fraud, vouch for your age, and prevent identity theft and money laundering. This is done for your benefit and safety. In the research and prevention of this, we may disclose this information to second- or third-party agencies.
Know Your Customer
KYC (Know Your Customer) checks are required by the Cashalot.bet as a anti-fraud measure once you reach €2000 in deposits. Cashalot.bet reserves the right to requestion KYC documentation at any point prior.
A KYC check is a confirmation of the following information from the account holder:
・ Valid Picture ID: A passport, driver’s license, or national ID card. The identification must be a valid government-issued photo ID.
・ Utility Bill: A utility bill no less than 3 months old showing that you live at the address listed on your Cashalot.bet account.
・ Confirmation of Payment Method: These statements should be no older than 3 months and must include the account number and account holder’s name:
Bank Transfer: Bank statements should include the account holder’s name and address and should match the details on their Cashalot.bet account.
Credit Cards: Front and back images of the credit card are required and the backside of the card must be signed. The front image must clearly show the first 6 and last 4 digits (1234 56XX XXXX 1234).
E-Wallets: E-Wallets follow the same general rules as bank statements. They should include the account holder’s name and address and match their Cashalot.bet details. For customers using e-wallets that do not provide paper or PDF statements, a screenshot of the account details showing the customer name and address is required.
The player will have 30 days to complete their KYC check once their total deposits exceed €2000 or from the time of request.
Our KYC collection system is online and completely secure. We store all the data in Amazon GDPR compliant servers with Bank-level security. Using face recognition technology you receive your verification approval within 24H.